Contact Us

Get in Touch

There are several ways to reach out. Choose the method that works best for you — we read and respond to every message personally. Your feedback helps us build a better tool for everyone.

Email Support

For general questions, technical support, bug reports, and feature requests, the fastest way to reach us is by email.

Primary Email
support@imagesplitter.app

We aim to respond to all legitimate inquiries within 1 to 3 business days.

Privacy and Data Requests

For questions specifically related to our Privacy Policy, GDPR or CCPA requests, data deletion requests, or security concerns, please contact our privacy team.

Privacy Email
privacy@imagesplitter.app

Business and Partnership Inquiries

For business development opportunities, partnerships, media inquiries, or other collaborations, please reach out to our business team.

Business Email
business@imagesplitter.app

Response Times

How quickly can you expect a response?

We are a small team that values thoughtful, personal communication over automated replies. While we read every message on the day it arrives, here is what you can generally expect:

Technical issues and bug reports: 1 to 2 business days
Feature requests and suggestions: 2 to 5 business days
Privacy and data requests: Within 30 days as required by applicable law
Business and partnership inquiries: 3 to 7 business days

Before You Contact Us

To help us respond to your inquiry as efficiently as possible, here are some things to consider before reaching out:

Reporting a Bug or Technical Issue

When reporting a technical issue, please include as much of the following information as possible:

What device you were using (Windows, Mac, iPhone, Android, etc.)
Which browser and version you were using (Chrome, Safari, Firefox, Edge, etc.)
A clear description of what you were trying to do
What happened when you tried to complete the action
What you expected to happen instead
Any error messages that appeared, exactly as shown
Whether the issue happens consistently or only sometimes

Suggesting a Feature or Improvement

Many great features in Image Splitter started as user suggestions. When sharing your idea, consider telling us:

What problem you are trying to solve
How you imagine the feature working
Who you think would benefit from the feature
Any examples of similar functionality in other tools you have seen

General Questions

If your question is about how the tool works — especially regarding image splitting, margin settings, quality options, or Word document export — please first check our Blog and Help Center or the FAQ section on the main tool page. You may find an immediate answer to your question without needing to wait for a response.

What Happens to Your Messages

When you contact us, we treat your message with care. Here is how we handle the information you send us:

Confidentiality: We do not share or sell your contact information with third parties for marketing purposes.
Limited Use: We only use the information you provide to respond to your specific inquiry and improve the tool.
Data Retention: We may retain your message for our records and follow-up purposes. You can request deletion at any time.
Secure Storage: Email communications are stored securely by our email service provider with appropriate access controls.

Thank You

Finally — thank you for using Image Splitter and for taking the time to reach out. Every message we receive helps us understand what is working well, what needs improvement, and what features matter most to the people using our tool. We genuinely appreciate you being part of our community.

Ready to send us a message? Use one of the contact methods listed at the top of this page, and we will get back to you as soon as we can.

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